Hi John – just a quick note to explain how to return a product. Please keep these instructions somewhere safe so you have them when you need them.
If a customer would like to return an item for ANY reason (damaged, doesn’t work, wrong size, not what he/she thought, wrong colour, changed mind) – then you can either give them a refund or order them a new one.
Either way, once you have done that, you can return the item to Kleeneze so you get your money back.
Kleeneze will collect any items you wish to return at the same time that they deliver an order to you – so it saves ParcelForce doing two trips.
A couple of notes….
- One return per period is collected free, but if you do more than that, you will be charged for the collection – so save all items to be returned and do them together.
- Do the return in the first or second week of the period – as you will lose any points associated with the items, and that gives you time to build them up again for your bonus.
Here is the Kleeneze returns procedure: Click this link
It looks quite complicated, but if you follow it step by step you’ll soon get the hang of it.
Give me a call if you have any questions.